Poor Service Delivery

To: *** Sent: Monday, May 16, 2022 1:55:18 PM GMT+02:00 Subject: Dissatisfied Customer

Good day

It is with great regret that I need to complain again on a service that was offered to me but never realised. It has become the norm now that whenever I upgrade I request specific things but when it comes to the actual execution of it that I need to write one of these dissatisfied emails to customer care.

In April 2022 I was able to upgrade on one of my contracts and I requested more minutes as it was not enough and I was told that except for the 200 minutes I will get as part of the contract vodacom can give me an additional 250 minutes at a cost of R63. I repeatedly ask the salesmen about this and the cost he offered me and there were no may that I would have misunderstood him. Now we are at the 16th of May and this was not loaded to this contract and I have queried this at a Vodacare store as well. I also requested them to put in a query as I am not satisfied and that I constantly need to plead and fight for additional data or minutes and when agreed on it then it is not done or allocated.

Cell Number: *** ID: *** 085

In this sms it states that it has been attended to but I do not see the allocation of the additional 250 minutes and have also not received and call to explain the action that was taken. Please listen to the voice notes for the day the contract was upgraded and get this resolved as soon as possible.

I will await your urgent feedback.

Regards

Stefan Kellerman ***

Your reference number is: 002CPaH6EE624WXQ

Above is the mail I have sent to Vodacom Customer Care on the 16th of May. It is sad to say that your service provider to whom you have made use off for so many years and that they cannot resolve this issue for nearly a month and a half. If you really appreciate me as a customer then please get this problem resolved.

Regards

Stefan