PW
Petrus W
1 reviews | Active since Nov 2018
06 Feb 2026, 20:28
POOR SERVICE DELIVERY !!!!
For the past 8 months I am unable to obtain my itemised billing frrom the Vodacom app or website. I have to waste hours on the phone with Vodacom operators and wait days to eventualy receive my itemised billing.
I get charged for itemised billing each month, yet I have jump through hoops to get it.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Feb 2026, 07:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Feb 2026, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PW
Petrus W's updateReviewer Update
10 Feb 2026, 04:45Still have not been contacted by a Vodacom consultant.
Still can’t access my itemised billing.
Still can’t access my itemised billing.
PW
Petrus W's update10 Feb 2026, 04:45
Reviewer Update
Still have not been contacted by a Vodacom consultant.
Still can’t access my itemised billing.
Still can’t access my itemised billing.
PW
Petrus W's updateReviewer Update
11 Feb 2026, 11:45Thank you very much for your assistance. I trust I will receive my monthly intemised billing going forward.
PW
Petrus W's update11 Feb 2026, 11:45
Reviewer Update
Thank you very much for your assistance. I trust I will receive my monthly intemised billing going forward.