Poor Service delivery

On 23 Jan 2024, I logged a complaint on Hellopeter about Vodacom's poor service delivery as they failed to resolve intermitted connection at specific times since March 2023. Eventually someone from Vodacom called me on Friday 25 Jan 2024 and was not even able to explain to me what my initial problem was that I reported, now again since 28 Jan 2024 my internet service (Fibre) is down completely. Vodacom is this morning still not able to give any feedback on this issue. I asked them to cancel my service due to their poor service delivery for almost a year now, but they rather want to charge me for the remainder of my contract, if only they are as quick to resolve service issues. They are not even able to pick up their own service reference numbers, they only escalate if you query, otherwise they just ignore the issue or close it automatically. Someone is supposed to call me back today with feedback on the intermitted issue, which is a year old in March, I wonder what he will tell me today since the network is completely down now.