GS
Glascha S
1 reviews | Active since Jun 2022
15 Jun 2022, 13:04
POOR SERVICE DELIVERY
The most unresponsive service provider...spoke to salesperson, installer, area manager...vodafone customer service and no one is able to give any answers as to why fibre is off for 5 days already. Everyday the same story.."they are escalating the situation"..."they are looking into the problem"...."my problem is on hand"...after 5 days and still stuck with no internet and no answers. Hopefully this review will let other consumers think twice before choosing Vodacom.
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Replies (1)Vodacom's replyOfficial
15 Jun 2022, 14:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Jun 2022, 14:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
