POOR SERVICE DELIVERY BY VODACOM REPAIRS

I booked in the phone at Menlyn Repair Centre and after a day 26 August I received a SMS Job Number 11024*** sent for a higher level repair to the Advanced Repair Centre. On the 1st of September I received a SMS Job which was received at the Centre. Same day another SMS currently in the assessment process. Then nothing so I called the centre on the 4 September to find out if there's an update. The call desk person told me that there is an activation lock on my phone and I need to switch this off, so I did. On Monday the 7th of September I phoned the centre again they told me that I need to unlock the phone. I told them I have done this and they confirmed this with the technician, while I waited online confirming that the technician can now work on my phone. SMS 9 September Job is currently in the quality assessment process with another SMS Job has been despatched from the Advanced Repair Centre. I was happy to get this news so I called the Advanced Repair Centre 9 September asking them what they did? Sinthia Kgafela from the Advanced Repair Centre told me that they didn't do anything as the status on the call showed the phone is blocked so they sent it back to Menlyn.