Poor Service Delivery

Not a happy customer , the poorest service I ever received from a service provider , I upgraded my home internet data number , instead they went and upgraded my number I call from etc , now I don’t have access to make or receive any calls , I have visited two branches in Nelspruit and spent hours on the phone to try resolve the issue , still nothing has been done ! I will cancel all my contracts with Vodacom and move to another service provider , I am currently paying for two contracts I can’t use at all because of incompetence at Vodacom , I have been with them for 20+ years. Funny thing is that I upgraded my normal number in February 2022 so Don't know how they got it right to upgrade it again , no one to date at Vodacom could help me sort this issue out , now I must pay for a service I can’t even use. All they need to do is do my upgrade on the correct number I requested to upgrade and get my normal number working again , but it seems they can’t understand or don’t know how to do this