Poor Service Delivery and Rude Employees

To whom it may concern

For several days I have been trying to reach out to one of your employees to please assist with my Fibre installation.

A Vodacom box was dropped off 9 days ago, I was then informed that my line would be activated as the apartment I moved in, had a fibre box. It’s a Vumatel connection. I then called 2 days later and informed them that my line was still not working and was then issued with a Reference number which I have noted above.

I have called several times and can prove this, and today after 7 calls get told to call your technical line directly – 010- 900356 When calling it goes straight through to a voicemail. I keep dialing *** I call back and inform the operator by the name of Avi – whom i keep getting when the call is eventually answered - and he keeps putting the phone down on me. Please review your calls as not once have i been disrespectful to any of the support team answering - however I am not able to reach anyone despite several attempts and long waiting times - so have spent hours wasting my time and *********** employees – whom I gather are outsourced. This is exactly what happens when departments are outsourced.

I have had no Fibre for several days now, and I am buying pay as you go packages – whilst miraculously hoping that someone will call me. I am also going to escalate this to Hello Peter as this is quite honestly shocking!