Poor service delivery and *****!!!!!!

Hi. My contract is sponsored by my Employee. I was receiving 500mb of date per month. I have requested an additional 100mb per month. This request was made early April by our Operations department but instead on the 1st of May my 500mb data pm was reduced to 100 mb data pm. WHY???? <br> <br> when i called the call center, the consultant can only can see a migration (10/04/2015) and cannot see the reason why this was reduced. Due to this frustration, on the 11 May 2015 i sent a request to load an additional 1GB data pm. I called the call center, they advised that this was allocated to me pro rata. My Vodacom app shows that nothing was allocated to me and yet i am being charged for this WHY????. The consultant said that this issue will be escalated. Ref number A1-X3JH-DY617E. <br> <br> Please see that this issue is being escalated and kindly refund me for the cost of the data usage. I insist that a senior management gives me a call to discuss this as no one in the call center seems to understand my frustration!!!<br>