1 reviews | Active since Nov 2013
Poor service delivery and Harrasment
<p>Vodacom has double invoiced my account for data which was not reqeusted. </p> <p>I have logged a dispute regarding this issue on the 15th augustus 2016 and to date has not received any feedback from them, thus i have not paid the specific account untill this dispute has been resolved.</p> <p>Since the 08th september 2016 i have been receiving Harrasment sms`s from vodacom to pay my account .</p> <p>When i phone vodacom customer care i am constanly being transffered from department to another with no real feed back if i ask to speak a supervisor they transfer me to another department.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Vodacom
I have not been contacted via phone yet only received a e-mail stating i have to pay this amount.
"The invoice dated the 03/08/2016 is for all usage that took place on the old system.
I have sent you a copy of the statement.
Please note that there is no error and the outstanding amount needs to be paid.
Regards,
Cassandra"
This has not indicated any information required on the dispute of the double data invoicing .
still not satisfeid with your service.
Dear Vodacom
I have not been contacted via phone yet only received a e-mail stating i have to pay this amount.
"The invoice dated the 03/08/2016 is for all usage that took place on the old system.
I have sent you a copy of the statement.
Please note that there is no error and the outstanding amount needs to be paid.
Regards,
Cassandra"
This has not indicated any information required on the dispute of the double data invoicing .
still not satisfeid with your service.