Poor Service Delivery and Feedback from Vumatel and Vodacom Fibre

Item: Vodacom
Rating: 1
Author: Salome M

We have lodged a ticket almost 48 hours ago, no feedback received. We have followed up numerous times and was advised it has been escalated. No one can tell us what the problem is, as our Fibre has been working for months and then all.of a sudden there is no internet connection.This is unacceptable as we rely on our Fibre for work and entertainment. Ref SR***

Helpful (0)

Replies (1)

Vodacom's replyOfficial

14 Feb 2021, 12:30

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply14 Feb 2021, 12:30

Official