LA
Layla A

1 reviews | Active since Aug 2011

03 Oct 2016, 11:47

poor service delivery and false promises

<p>I have been contacting vodacom for my data to be allocated and for the airtime allocation as well for my numbers ********** 400 and ********** 734, nothing has been done properly, up to daTE, vodacom expects payment on time or else a client would be disconnected but service delivery is terrible ever since vodacom has implemented new system and i am wasting my time trying to get the issue resolved in a fair timeous and prompt manner, if this is not sorted out in the next 48 hours please refer me to ombudsman as I have spoke to my attorney and would like to claim damages from Vodacom because its all false promises and incompetant staff</p>

0
Replies (1)
Vodacom
Vodacom's reply03 Oct 2016, 12:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team