Poor service delivery and disgusting after sales service

I am truly disgusted by the service received from Vodacom on my new contract. On the 23rd November 2021, I received my new SIM card. 4 days later the SIM card still does not pick up in any mobile phone. When I called the call centre, they say the sim is active and if I want I must pay a fee to do a sim swop. This is disgusting, I never used the sim and now all of a sudden I must pay for a sim swop when the sim never worked in the first place ? I am already billed for the month and never got a working SIM card . This is truly disgusting. Being charged for something that isn’t your mistake and then being billed for a service you did you use.