Poor service delivery and customer harrassment.

<p>I have joined the Vodacom service provider more than a year ago and everything was fine at first until my data bundles as well as airtime started disapearing while my mobile data was disabled, back-ground data restricted as well as all updates had been turned off. I even went as far as setting a data limit on my android device but still this is happening. My device had been sent for repairs but the problem still persists. Now I am no longer able to purchase airtime or data bundles from my cellphone linked to my bank account and I no longer recieve any threshold messages or notifications ("you now have 5mb remaining/your data bundle has been depleted) and my profile with Vodacom says theres an error but no one was ever able to resolve my issue meanwhile I am a student making use of the network and my data bundles as well as airtime is depleted with no warning; even whilst I am not on the internet. I am upset as I have been trying to go into the customer care stores and phoning in to the call centre to recieve help but no one ever gets back to me. The past month I have been phoning Vodacom upto 3 times a week and have given up as I was labelled as an "annoying customer who loves calling for refunds", this was said to me by a supervisor who I asked to speak to as I was HIGHLY annoyed by the hearing the same old story about software updates and unknown subcriptions on my line which I have cancelled and changed the settings for numerous times but the problem still occurs.</p> <p>Now a month later I am still waiting on a reference number to be texted to me and a data technician to call me. Everytime I call the same thing happens where I go through the process of where my service request was not logged.</p> <p> </p> <p>HIGHLY ****ED</p> <p>No more faith in Vodacom</p>