Poor service delivery and communication

Reported my Fibre as down from Thursday the 11th, and was told technician will fix the problem at the hub.i have sent them the emails but their silence from their side, on a daily I would have to call them to get an update, which was still awaiting for ticket to be allocated to a technician, we will escalate. Today is Monday the 15th and still zero feedback from them and Fibre still down. No apology or compensation for the delay and no alternative given to me to be able to continue with my work. This is an absolute disgrace, second time experiencing this and sure will not be waiting for next time again for it to happen. Poor service delivery and do not value communication.no one will give you feedback until you call them and come month end they need me to pay the service that they fail to render