Poor service delivery and communication

Reported my Fibre as down from Tuesday the 9th, and was told technician will come. Silence from their side, on a daily I would have to call them to get an update, which was still awaiting for ticket to be allocated to a technician, we will escalate. Today is Monday the 15th and still zero feedback from them and Fibre still down. No apology or compensation for the delay and no alternative given to me to be able to continue with my work. This is an absolute disgrace, second time experiencing this and sure will not be waiting for next time again for it to happen.

Poor service delivery and do not value communication.