Poor Service Delivery

On the 29th Dec we logged a service requested stating that our account is in arrears and we found out that the payment that we made on the 30 Nov 2022 we payed in the incorrect account of which they said it happens there we will log an incident and it will be rectified within 48hrs, we are no on the 12 January 2023? please tell how many 48hrs went pass already, we also went on the app an logged another 2 incidents that app seems not to be working as we are still waiting for a response, Vodacom's service is deteriorating by second, for long standing customer we are really disappointed at the service delivery!! Can we please get you feedback so that we can close this account rather than you don't have to worry about us any, you competitors is waiting for us, don't ever think that you don't need a customer or their feedback, look what happened to Nokia thinking that they are dominating the market... Your Team in the branch network are really helpful however your call centre team's service is poor to the core!!