1 reviews | Active since Jan 2015
Poor service delivery
A query was escalated by the Vodacom Irene branch on 19 November for my matter to be resolved. I am sitting in a position where a huge error was created by a consultant who cannot provide the customer with what they specifically ask for and I now have to take time from my work to fix this incompetence.
I have been provided with a reference number and would like to know how much longer will it take Vodacom to rectify this issue?
I was advised by the consultant at the Vodacom branch that I would be transferred to the correct package as from 1 December 2019.
It is now 27 November and I am still sitting with an unresolved issue. We are fast approaching December and the least I would expect is for this matter to be resolved before then, so that I do not pay another month's fee on a package I did not explicitly ask for.
I await feedback on this issue.
Thank you for your automated reply.
I do, however, require an actual acknowledgement of the complaint, followed by your active involvement to resolve the issue.
An organisation your size should have the ability to manage consumer queries and complaints more efficiently.
Please note that I do intend on referring the matter to the relevant consumer council for assistance should this matter not be resolved before 1 December 2019.
Thank you for your automated reply.
I do, however, require an actual acknowledgement of the complaint, followed by your active involvement to resolve the issue.
An organisation your size should have the ability to manage consumer queries and complaints more efficiently.
Please note that I do intend on referring the matter to the relevant consumer council for assistance should this matter not be resolved before 1 December 2019.