CO
Candice O
1 reviews | Active since Dec 2019
02 Dec 2019, 14:43
Poor service delivery
I'm utterly disgusted with Vodacoms lack of service, I have been trying since 8 am this morning to get through to vodacom to cancel an existing contract. I'm just got cut off again. What is it with the poor service delivery? What can I do to get through to these guys? Makes me want to cancel all my contracts with them. Super annoyed and irritated.
Wake up vodacom
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Replies (3)
Vodacom's replyOfficial
02 Dec 2019, 15:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Dec 2019, 15:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CO
Candice O's updateReviewer Update
03 Dec 2019, 07:43Still no luck on reaching your customer care line!!!! Always the same message of we are experiencing high call volumes, continue holding, then I get cut off.... Seriously how much worse can your service get?
CO
Candice O's update03 Dec 2019, 07:43
Reviewer Update
Still no luck on reaching your customer care line!!!! Always the same message of we are experiencing high call volumes, continue holding, then I get cut off.... Seriously how much worse can your service get?
Vodacom's replyOfficial
11 Dec 2019, 11:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply11 Dec 2019, 11:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team