1 reviews | Active since Mar 2012
Poor Service Delivery
<p>I have been informed that my account is in arrears.</p> <p>1st thing is 3 different systems tell me I owe 3 different amounts.</p> <p>2nd the email address to send the proof of payments gives me “The recipient's mailbox is full and can't accept messages now. Please try resending this message later…” message (When must I resend? After my account has been shut off?</p> <p>3rd phoned again to hear if there is another email address I can use and the rude person Bimpo? Who spoke to me said I had to fax it to them. WHO STILL USES FAX???</p> <p>Not impressed should have taken my new contract with a different service provider as I have had other issues with Vodacom in the past. Will not make that mistake again...</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day,
As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
Good day,
As per our e-mail communication, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
RM
