Poor service delivery

<p>I went for an upgrade at Vodacom 4u in Cape Gate on Thursday 12 January 2017. They charged me an admin fee of R150 for the upgrade. I needed to change the sim card (sim swop) for the phone and the sales consultant said that it would take 24 hours for the sim to activate. Nothing has been done within the 24 hour period. I then called Customer Service who then informed me that the sim swop was not processed. I went to Vodacom Customer Care in Somerset to enquire about the delay and she then did the sim swop for me as she stated the system showed no record of it. I am upset at the fact that they charged me the admin fee (which includes the sim swop) but this was not done. I tried calling the store numerous time but there was no answer.</p>