POOR SERVICE DELIVERY

<p>I have been a loyal vodacom customer since 1995, and i have various business contracts with them. Vodacom is the only provider i use and i have noticed that in the past 2 years their serivce has just gone from bad to worse, and it has come to a point now where i have cancelled more than 10 of our contracts and will not be renewing or taking any further contracts with them. </p> <p> </p> <p>whenevr i contact the call centre ,apart from waiting for 6-10 minutes before the call is attended to the problem is never resolved and if its resolved its only resolved on their side and i have to wait to check if it was fixed. </p> <p> </p> <p>i have multiple data contracts and all of them are supposed to be with the fastest speed, however i am lucky if i even receive " EDGE" signal at my home. SOmeone came through from vodacom after me requesting it on numerous occasions, they tested the signal and confirmed it was pathetic and yet its been almost 3 weeks now and i still havent heard from them. I was supposed to have signal boosters installed. </p> <p>My business contract has more than 20 lines,and after the 25th december i am unable to view my numbers and see what is happening on my contracts, yet each time i call vodacom i get a totally different answer, i dont think anyone at vodacom knows whats going on. </p> <p> </p> <p>when i did figure out the potential problem which was my primary number that was changed,i contacted vodacom to have my primary number set back to the original one. vodacom now wants to charge me a fee for changing my primary number back to what it was originally even though they messed up and changed the number without informing me. i wonder if they even billed me for their messup. </p> <p> </p> <p>despite numerous calls i still have no resolutiuon and i will continue cancelling the contracts in advance or as they come up for renewal and consider moving to another service provider. I have never worried about the costs of subscriptions or calls and only concern my self with service. </p>