MM
Megan M

1 reviews | Active since Feb 2011

24 Nov 2016, 15:20

Poor Service Delivery

<p>I recently upgraded my cell phone contract on Monday (21 November). I decided to upgrade online as it seemed easier and it said next day delivery. This is not the case as I am still waiting to be contacted by the dispatch team and it has been three days already. Next time I will rather go in store as it is clearly not easier and quicker online. </p>

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2016, 16:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team