Poor service delivery

<p>on the 31st October I recharged with a vodacom airtime recharge voucher. I was sent a message to say there was a delay with the voucher but it will be rectified as soon as possible. The day went by and nothing happened. Mi called Vodacom to inform them of this and they promised to have it sorted out. On the 1st of November, they didn't allocate my subscription airtime and data onto 2 of my mobile devices. I called the, to inform them of this and they said they would have it sorted within 48 hours. It been calling on a daily basis and I have been sent from pillar to post, I've been told that my problem has been resolved, to the next consultant telling he can see that it hasn't been allocated on the next day. I have been misinformed and treated unfairly. They keep escalating it to their solutions department every time I call. Hardly anyone calls me to update me of the progress. Mon the 11th of November after much harassment from me they allocated the airtime and data to one of the mobile devices I have with them. 21 days later after my complaint NOTHING has been done on my other phone. I have sent a complaint with ICASA, the Ombudsman and I have even complaint on their social media site but nothing seems to force them to fix my problem. I called to cancel the subscription and they tell me I'm liable for R16000 in cancellation fees even though vodacom are clearly in breech of their contract with me. I can't recharge my phone with airtime or data as it does not reflect so my phone is useless to me at the current moment. This is the worst service I've ever received and they don't seem to care. I'm frustrated and know I'm being treated unfairly </p>