Poor service delivery

<p>I have a contract with vodacom for the past two years and haven't used the service for a year and a half now when I asked to cancel the very rude Tebogo Mokgotho said that I will still be billed. I responded with no and please advise the necessary parties involved and she said that I will still pay. I don't understand why I should pay for a service I don't utilise and have not utilised. I have given my money to this company for no reason. When I advised the agent or would put vodacom on hello peter I was advised I can do as I please. For a large company not to have the customers interest at heart is really pathetic and I will take this further to the ombudsman even.please note that I have made numerous attempts to cancel this and it is a daunting task. I emailed the branch at workshop, when to 3 stores including customer services and was turned away and endured many long unanswered calls.</p>