Poor Service Delivery

<p>My TopUp Contract ended in April this year (2016). I recieved a Call from Vodacom asking me if I want to Upgade and I declined and clearly stated that they should leave the TopUp Contract as it was. The next month May 2016 I recieved a message from the Bank showing a deduction of more then usual for my Vodacom Contract. I went in the the Vodacom Shop at Bibilo Plaza in Rustenburg to find out what happened and then asked them to cancel the whole contract. I have a Document stating that I closed the account but the next month June 2016 money was deducted again from my account. I then went to find out why from Vodacom and after some investigations, it was found that the Cancelation Documents were not sent to the relevant offices for the Canecllation to take place. I then when to the Bank and stopped the Debit Order for the Contract . The next month July 2016 I received a Package again from Vodacom but no money has been deducted as the Debit order is now cancelled. I refuse to pay for a Service which I have Clearly asked to have Cancelled some 3 Months ago. The fault is not mine (as a Client) the falut lies with sloppy Employees that do not do their jobs effeicently that has caused this whole process to go wary. </p>