Poor service delivery

Yesterday I got a notification that I had run out of data on my data contract. Upon arriving at work I purchased an additional 5gb of data and was notified that the line had been soft locked. On the advice of call center staff I upped my limit and was advised that this would unlock the line. 2 hours of calls and numerous emails later it is now the next day I am still unable to work. After calling the call center yet again I have now been notified that this will take another 48 hours to rectify? The staff can also not pick up that I have upped the limit which I updated on the site and verified on the app? How is it that a company with this kind of infrastructure is unable to unlock a line that has available data on it? Poor service and lack of skill seems to be the order of the day in that call center. Seems to be time to cancel all 3 my contracts with Vodacom.<br> This is costing myself and my husband money due to lost working hours. <br> I have now had to resort to using my MTN phone as a hotspot in order to get something done. <br> <br> It is most disappointing that not even the call center managers can assist and dont follow through on their promises to get back to me<br>