POOR SERVICE DELIVERY

Vodacom service regarding upgrades is poor. I have been to the Vodacom stores in Durban numerous times over the past week trying to locate the device that i require. Upon locating the device and finalising the upgrade it was discovered that i am not legible to upgrade to the plan that i require even though it is cheaper than my current plan.<br> <br> i have tried to contact the upgrades department to query the problem regarding my contract only to be frustrated further by staff that do not take their job seriously. Staff at this call centre have their own conversation with colleagues while i had to wait on the line while they finish their conversation only thereafter was i adressed. On the same day i called the upgrades department trying to get through to a manager which seems impossible to get a hold off. During this conversation the call centre agent had a good laugh while i the customer was explaining my problem.<br> <br> The service is poor and ********* and leave much to be desired of the caliber of vodacom employees. I have a vodacom contract for the last six years but after the service rendered during this upgrade period i will be porting my number to a different cellular provider.