CK
Charl K

1 reviews | Active since Oct 2013

23 Jul 2015, 13:33

Poor service delivery

The vodafone app is of the worst unreliable and faulty applications i have ever used. All of the factions available in the app can be used and it is inaccurate. The app would indicate that my available data is e.g. 200mb, the website would indicate it as 180mb, if u use the *111# call function it indicated 114mb and then to top it off i receive a sms from vodacom informing me that my data bundle is at 0mb. <br> <br> Which information is correct in this matter. We get charged more, not for better service delivery but to fill the CEO, and board member's pockets. <br> <br> I have been battling to get a 3g connection at my home for 10 years now, about 2 years ago i was informed that it will be install when the EIA is done for the installation area. Strange how other areas take up to 12 months to get that done and approved, but not in our area.<br> <br> Very Very Very Very disappointed. I renewed my vodacom contract beginning July but i will be inquiring from other service delivery companies rather then stay with a company how does not for fill its commitments.

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Replies (1)
Vodacom
Vodacom's reply24 Jul 2015, 09:06
Official
Hello Charlrk,

Please be advised that we are currently attending to your query. Apologies for any inconvenience caused.

Regards,

Consumer website team