POOR SERVICE DELIVERY

I had purchased and received a brand new cellular during the month of January 2015. 3 months later the screen went dead. I took it in to Vodacom Richards Bay where the phone was booked in to go to the repair center. Besides a few minor scratches there were NO other damages recorded by the person booking it in. A few weeks later I received a call saying that the phone is beyond repair and uneconomical to repair and warranty void. The phone was sent back to Richards Bay. On my inspection I found that the back screen was physically damaged. With my queries at the store it was found that unit was damaged in transit. I have been getting the run around between the store, courier company and repair center. I have not received any positive feedback to date. This is now affecting my business as I rely on mobile communication. I feel compromised seeing that I have been a loyal customer to Vodacom for the approximately past 15 years and had uninterrupted subscription. I am very disappointed.