Poor service delivery
Poor service, 3 days since rhe municipality damaged my fiber cable and no response. Logged 3 service requests,called rhem 5 times,spike to 2 area agents,and still no response, also had problems to cancel a service for 6 months,vodacom is pathetic. They will be hearing from my lawyer soon for services not rendered and Poor service delivery and they must deduct the days I did not have service from my account.
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Vodacom's replyOfficial
15 May 2022, 10:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 May 2022, 10:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team