Poor Service Delivery

Please make sure you never came in trouble with Vodacom with 1 late payment. This morning I made a internet bank transfer from Capitec to Vodacom and forward the proof of payment to Vodacom ***. According to the lady answering Vodacom phone 16h30, Capitec did not confirm payment. She said that other banks take 30 minutes to confirm. It is now 16h31 and who do I blame. I have 2 accounts with Vodacom of which 1 was reconnected earlier this afternoon. I cannot understand why is it so hard for Vodacom to come to the party when you delivered the evidence of payment. For me it is poor service delivery.