1 reviews | Active since Jul 2020
Poor service delivery
Good morning Vodacom and Executive team. I am using this platform as you have no alternative means to get in contact with anyone else except an automated call center.
I would like to start of say that one can not complain about your service as you have no service. I am a Vodacom client since the inception of time.
I was contacted by a call center agent to change my internet service provider. Thought because I am with Vodacom for such long time it would not be a problem. Boy were I wrong.
Vodacom fiber installed my internet on the 3rd of June. I requested a 50Mbps fiber line. When we tested the line 24 hrs post installation the fiber speed was between 10-12 Mbps. I phoned Vodacom on ***. Stated they will log the call and sent out a technician. I have done fault finding as instructed. I made several more attempts to get a technical out to my residence to see what the problem where.
Today is the 31st. And my internet service is still not resolved.
Here is what is upsetting. I am paying for a 50Mbps line. I only receive 10Mbps this when I use the correct channels and follow due process. So now if I refuse to pay my bill for the service and product I am not receiving I get blacklisted.
Vodacom executive team how is the fair on me as a consumer
My email address is *** if you anyone which to make contact to resolve this problem
This is an accurate reflection of how much we as consumers mean to you as a business. On 31 July 2020 Vodacom wrote we will make contact to assist you in resolving your concerns. Well to date I have had no response. But nevertheless the amount for a service I never received was debited from my account.
Just shows we mean nothing.
Is there anyone that can help me with a number. It would appear that one can only resolve matters if you sit face to face.
This is an accurate reflection of how much we as consumers mean to you as a business. On 31 July 2020 Vodacom wrote we will make contact to assist you in resolving your concerns. Well to date I have had no response. But nevertheless the amount for a service I never received was debited from my account.
Just shows we mean nothing.
Is there anyone that can help me with a number. It would appear that one can only resolve matters if you sit face to face.