1 reviews | Active since Jun 2012
Poor service delivery
I called Vodacom to cancel a fibre contract on 03 August 2022 and was informed that it will tale 30 days, which should have at the latest been effected on 03 September 2022. I have called every week since the request submission to follow up on the progress and was given the run around. The person who was assisting me ignored my calls and e-mails. To my surprise i received an invoice on Wednesday, 07 September 2022.
Someone sent an e-mail to tell me that they submitted the cancellation request yesterday and the cancellation will be effective on 30 September 2022. Which makes the process 60 days to process instead of the 30 days. I refuse to pay another cent towards a contract that i cancelled on time. Someone is sleeping on the job and they are making their inefficiencies my problem. This is totally unacceptable.
You people are silly. You are taking me for a ride. I want the cancellation letter ast at 31 August 2022 as well as a credit note for the invoice you issued on September.
It is not my problem that your employees are ***********.
I will take take this matter further if i have to. We have a consumer ombudsmen for such reasons. There is no way you people are touching my bank account.
You people are silly. You are taking me for a ride. I want the cancellation letter ast at 31 August 2022 as well as a credit note for the invoice you issued on September.
It is not my problem that your employees are ***********.
I will take take this matter further if i have to. We have a consumer ombudsmen for such reasons. There is no way you people are touching my bank account.
You are treating your clients well.
You are treating your clients well.