POOR Service delivery !!!

I'm without Fiber for 4 days now including today Monday the 28th. I logged an call with Vodacom on Friday the 25th reporting that my fiber is down. Saturday I called them to follow up and find out what is going on still no feedback, the assistant said he will escalate the matter. The same thing Sunday again I needed to call and find out what is going on, still no clear answer except for the tick have been assigned and the will escalate the matter. The same story today, the will include their manager and escalate the matter. With all the escalations my SR should be in Heaven by now ! SR***

And I also don't get messages anymore on my phone when logging an ticket with Vodacom. I'm suppose to have uncapped internet, but with Vodacom POOR service delivery I'm actually on a capped contract. Maybe that is Vodacom's strategy to limit their customers on data usage, Just also reduce my monthly payment then because of 4 days no Fiber and counting.

Kind Regards Chris van Niekerk