Poor service delivery

I did an upgrade on my package last weet Tuesday and was due to receive my device on Friday. On the courier teams delivery at my place they got high jacket. As soon as this happened I called vodacom who then told me that the courier company will report this to them I don't have to worry. We'll we are sitting on Monday and vodacom still does not know about this incident and yet I do not have my new device. I called again today to confirm when my device will be delivered but were put through from department to department and the call were dropped without any idea when I will be receiving my device. Comes month end you expect money from me as your customer but for what service am I supposed to pay for. You are seriously starting to drop the ball with service delivery.