Poor service delivery

Hi, want to provide feedback regarding my recent experience with Vodacom Fibre support. My ticket number : SR***.

I received a call from Vodacom to upgrade my package for free as they had price changes. The gentlemen explained that they will provide a router that is plug and play. I received the router and all of a sudden I don't have fibre connection. This was logged on the 22nd of June 2022 at 13H21. Today is the 24th of June, I phoned fibre support for the 3rd time in 3 days only to find out that they take 48hours to assign a person to take care of the problem which is absolutely terrible..

The problem was stated as "configuration" that needs to be done, however the fact that something so small takes more than 48hours to be done is driving me crazy.

I don't want to be part of such poor service delivert. Word of mouth is definitely the strongest form of marketing and I will most definitely advise people against Vodacom after this experience. Hope this saves other people the hastle of dealing with your products.

This is infuriating.

My account number is I***-5