Poor service delivery
Poor services delivery. I struggle sins Friday morning 9.00 tot get devices un blacklisted. Send you from pillard to post. Ask to wait 24 hrs nothing happened devices still not working call on Saturday again was told no wait for 48 hours called Monday morning again was told no wait another 24hrs. Now they tell me I need to go to a vodacom store to complete surrender forms. No joy at all will definitely not renew my contract with them.
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Vodacom's replyOfficial
24 Nov 2020, 11:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Nov 2020, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team