SM
Sanjay M
1 reviews | Active since Mar 2019
20 Mar 2024, 08:47
Poor service delivery
Vodacom logs the call but assistance to resolve is pathetic to say the least. There has been regular interruptions SR Number SR*** Abstract FTTH Technical Support , Customer CPE down Opened 2024/03/20 6:58:07 AM
Thank you for your assistance this morning regarding Vodacom ticket SR***.
Can you please provide me with updates where possible to ensure that the router is replaced as a matter of urgency and priority.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
20 Mar 2024, 09:56Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply20 Mar 2024, 09:56
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
SM
Sanjay M's updateReviewer Update
20 Mar 2024, 10:18Please liaise with my son in this regard. He has full authority to act on my behalf.
You have his details as it has been submitted on numerous occasions.
You have his details as it has been submitted on numerous occasions.
SM
Sanjay M's update20 Mar 2024, 10:18
Reviewer Update
Please liaise with my son in this regard. He has full authority to act on my behalf.
You have his details as it has been submitted on numerous occasions.
You have his details as it has been submitted on numerous occasions.