XR
Xolane R
1 reviews | Active since May 2017
29 Apr 2021, 08:39
Poor service delivery
I bought a social bundles and a daily normal data bundle daily. When I was on Instagram (social app) I received a pop us saying my data is exhausted, meaning that the app has been using my normal data instead of the social data bundle.
I've been through this with Vodacom and it is exhausting talking to them through their channels and they prolong the process with unnecessary measures!
I request that they reimburse my 100 mb including the R3 I just used to buy data so I could lodge a complaint against them!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Apr 2021, 10:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Apr 2021, 10:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
XR
Xolane R's updateReviewer Update
29 Apr 2021, 14:46I have received the worst customer service from a network I've trusted for a very long time, first it was the unresolved issue I had with you and Capitec after my money disappeared when I bought airtime using the banking app, now it's Lubabalo Khehla you first hung up while talking to me the gave me a nasty attitude while we were in conversation....
Worse part I've decided to part ways with Vodacom and I'd rather have the expense of changing my number where it is link that deal with *********** people!
Kindly send to my email a detail financial statement from the first sim card I Ricard under my name Xolane Rapoto.
Email to ***
Worse part I've decided to part ways with Vodacom and I'd rather have the expense of changing my number where it is link that deal with *********** people!
Kindly send to my email a detail financial statement from the first sim card I Ricard under my name Xolane Rapoto.
Email to ***
XR
Xolane R's update29 Apr 2021, 14:46
Reviewer Update
I have received the worst customer service from a network I've trusted for a very long time, first it was the unresolved issue I had with you and Capitec after my money disappeared when I bought airtime using the banking app, now it's Lubabalo Khehla you first hung up while talking to me the gave me a nasty attitude while we were in conversation....
Worse part I've decided to part ways with Vodacom and I'd rather have the expense of changing my number where it is link that deal with *********** people!
Kindly send to my email a detail financial statement from the first sim card I Ricard under my name Xolane Rapoto.
Email to ***
Worse part I've decided to part ways with Vodacom and I'd rather have the expense of changing my number where it is link that deal with *********** people!
Kindly send to my email a detail financial statement from the first sim card I Ricard under my name Xolane Rapoto.
Email to ***