DS
Danie S

1 reviews | Active since Oct 2017

01 Oct 2021, 14:51

poor service delivery

if you want to cancel a contract at Vodacom business just leave it I've been struggling now 2 hours to get through to the right department I get sent to 10 different consultants just to tell me I must phones 0 8 2 1 9 4 0 I've done that several times now and I don't get any response or get to speak to the right department this service is unacceptable I want to cancel a contract that is due for cancellation end of October so I have to give 30 days notice for more than 2 hours I can't get this canceled so by the end of October my contract won't be cancelled and I will be liable for this contract so again the service of vodacom business department you can't complain about the service because there is no service

0
Replies (1)
Vodacom
Vodacom's reply02 Oct 2021, 09:44
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team