NV
Nico V
1 reviews | Active since Jul 2010
15 Jul 2019, 08:17
Poor service delivery
Signal issues reported for more than 2 months now. Getting reference numbers that do not get resolved but I keep receiving messages that the query has been resolved. Networks department at Vodacom not doing there job either, poor signal confirmed at my house by them but still nothing being done about it.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
15 Jul 2019, 09:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jul 2019, 09:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
NV
Nico V's updateReviewer Update
17 Jul 2019, 21:17Good evening,
I have still not been contacted since my complaint.
NONE of your customer service agents have bothered to follow up. Every time I wait one week since logging a call before an effort to contact me and then it is always on a Sunday, once at 7:55 AM etc.
Every time my call reference is closed as "resolved" without it being resolved!
Your so called managers such as Mandisa Sithebe whom I spoke to on 8 July never bothered to follow up on the issue reported to her.
Karabo spoken to on 15 July promised to call me back before end of business same day - That never happened.
Klasie from the network department also never bothered to give feedback regarding the corrective actions that would be taken in light of the **** signal we have in Wierda Park Centurion.
All promises and NO ACTION.
The service level is below 0.
I await your urgent feedback.
Ref # since 4 June:
***
***
***
***
***
Nico Visser
***
I have still not been contacted since my complaint.
NONE of your customer service agents have bothered to follow up. Every time I wait one week since logging a call before an effort to contact me and then it is always on a Sunday, once at 7:55 AM etc.
Every time my call reference is closed as "resolved" without it being resolved!
Your so called managers such as Mandisa Sithebe whom I spoke to on 8 July never bothered to follow up on the issue reported to her.
Karabo spoken to on 15 July promised to call me back before end of business same day - That never happened.
Klasie from the network department also never bothered to give feedback regarding the corrective actions that would be taken in light of the **** signal we have in Wierda Park Centurion.
All promises and NO ACTION.
The service level is below 0.
I await your urgent feedback.
Ref # since 4 June:
***
***
***
***
***
Nico Visser
***
NV
Nico V's update17 Jul 2019, 21:17
Reviewer Update
Good evening,
I have still not been contacted since my complaint.
NONE of your customer service agents have bothered to follow up. Every time I wait one week since logging a call before an effort to contact me and then it is always on a Sunday, once at 7:55 AM etc.
Every time my call reference is closed as "resolved" without it being resolved!
Your so called managers such as Mandisa Sithebe whom I spoke to on 8 July never bothered to follow up on the issue reported to her.
Karabo spoken to on 15 July promised to call me back before end of business same day - That never happened.
Klasie from the network department also never bothered to give feedback regarding the corrective actions that would be taken in light of the **** signal we have in Wierda Park Centurion.
All promises and NO ACTION.
The service level is below 0.
I await your urgent feedback.
Ref # since 4 June:
***
***
***
***
***
Nico Visser
***
I have still not been contacted since my complaint.
NONE of your customer service agents have bothered to follow up. Every time I wait one week since logging a call before an effort to contact me and then it is always on a Sunday, once at 7:55 AM etc.
Every time my call reference is closed as "resolved" without it being resolved!
Your so called managers such as Mandisa Sithebe whom I spoke to on 8 July never bothered to follow up on the issue reported to her.
Karabo spoken to on 15 July promised to call me back before end of business same day - That never happened.
Klasie from the network department also never bothered to give feedback regarding the corrective actions that would be taken in light of the **** signal we have in Wierda Park Centurion.
All promises and NO ACTION.
The service level is below 0.
I await your urgent feedback.
Ref # since 4 June:
***
***
***
***
***
Nico Visser
***
Vodacom's replyOfficial
26 Jul 2019, 11:33Good day Customer
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance
Best regards,
Vodacom's reply26 Jul 2019, 11:33
Official
Good day Customer
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance
Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance
Best regards,
NV
Nico V's updateReviewer Update
28 Jul 2019, 09:17I received a message from Vodacom on 27 July stating that my query has been closed - Thank you for your support. Your query with ref number *** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom - MY SAME ISSUE STILL HAS NOT BEEN RESOLVED!!! I await Vodacoms next excuse!!
NV
Nico V's update28 Jul 2019, 09:17
Reviewer Update
I received a message from Vodacom on 27 July stating that my query has been closed - Thank you for your support. Your query with ref number *** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom - MY SAME ISSUE STILL HAS NOT BEEN RESOLVED!!! I await Vodacoms next excuse!!