Poor service delivery

Good day,

Recently the agents of Vodacom were promoting Vodacom fiber in our area to which we submitted an application. I was informed that we will receive emails relating to the status of our application.

Some weeks went by and no information were received either by e-mail / phone call / SMS / ***eon or even smoke signals. My wife and I enquired on the ********** number and spoke several times to the Sales dept (Option 1) and Support (Option 2), to several people including Neil, Pule and several others and we sent several emails to ********** ********** and received reference numbers on those but with no resolution or feedback.

The responses we received telephonically were of no value to us as all the agents "Don't know" , "Not sure" or "Has to send e-mails" and we today (several weeks later) are no closer to obtain our Fibre line than what we were several weeks ago.

I sincerely hope by the 200th call that I still need to make, I get to speak to someone who actually will assist us.

Regards, JP Schoeman