Poor Service delivery

I upgraded my Contract to the New Iphone XS Max 7 weeks or so ago.

I have since then had it in a splash pool once on the Sat 24th Nov, that same evening my phone started to reboot every 4-5minutes.

Sunday the 25th of Nov I Handed it in at Vodashop in Houtbay , they advised that they would have to send it to a repair centre. On Friday the 30th I was adviced that the repair would cost R15000 and that it was due to water damage and that if I do not accept the quote that is the end of it and they would just return the phone.

I am appalled at this as the phone has a rating of IP68 (maximum depth of 2 metres up to 30 minutes), there is hard evidence on the phone that it may have been sumberged for no more than 10 seconds and no deeper than 30cm but yet I am being told that the phone could not be faulty and that I need to pay up or accept.

There is nowhere on the vodacom site that you can send a mail as to keep a trail of conversation which i find shocking as well and making it impossible to build my case.

I will not pay for a faulty product and am getting no help in this regard.

Regards Chris Scholtz