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LM
Lentheng M

1 reviews | Active since Apr 2014

11 Oct 2018, 11:21

Poor service delivery

I am deeply saddened by the level of services i received by vodacom since i started using it. I did an upgrade online of which is not my first time but i still haven't received any feedback until i decided to call today of which I was told that my device has been taken back to vodacom today as they couldn't find the address. No one called or cared to call me to notify me. Now I have to wait for tuesday to re do the application. The problem is that the sms said i should wait for the waybill from RAM of which I didn't receive bt now i am told of such. I am not happy with the service i received. I want to know how this problem will be solved .

0
Replies (4)
Vodacom
Vodacom's reply11 Oct 2018, 12:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

LM
Lentheng M's update12 Oct 2018, 10:48
Reviewer Update
A consultant did contact me but I was told that someone will contact me for delivery arrangement but still no reply clearly it shows that good service delivery is not a priority.
Vodacom
Vodacom's reply12 Oct 2018, 11:46
Official
Dear Lentheng, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, you have advised that we should not proceed in getting the deal reactivated.  Regards Consumer Website Team(SA)    

Best regards,

LM
Lentheng M's update12 Oct 2018, 12:39
Reviewer Update
Because i was told that the package was sent back to the head office but was not received yet and the deal I wanted was not on the system and that the matter will be transfered to another department to load the deal again but my upgrade details and the deal details was picked up on tge system. A solution was not offered to my problem yet another inconvinience was created. I am failing to understand why they couldn't recourier the package or used the express courier services.So clearly my services are not valued. I do not want problems and inconvinience i want solutions.