Poor Service Delivery

I would like to lodge a complaint as follows: 1. Standerton Branch has no stock available of any of the contract / upgrade phones as advertised in their brochure. Waiting time for an order is 3-5 days, which is unacceptable as I have an emergency and need to use my phone for business calls and will be leaving town on Thursday already. 2. I did my application telephonically due to the branch not having stock. I was advised again that the normal procedure will still take 3-5 days and I requested them to make it an urgent delivery (same day if necessary - I even volunteered to pay the extra charge) due to my business & travel needs, as I need to get the stock before Thursday already. I have been sent from pilar to post between RAM and Vodacom without any luck. The only answer I am getting from the call centre is that the parcel is at the Vodacom warehouse awaiting delivery to RAM. I cannot be given a time that the parcel will be collected by RAM nor when I will receive it. This is unacceptable customer service and one of the main reasons I am in the process of cancelling all my active contracts with Vodacom. The only reason I had upgraded on this number is because my phone had broken on monday morning and I need a phone for business / travel purposes. I need a solution urgently - never have I heard that a courier company can not do a SAME DAY DELIVERY!