Poor Service Delivery

Hello I placed an order for an Samsung Phone on 27.11.2017 during the Black Friday weekend. Todate 15 days later i have not received my phone even though its says that delivery will be the next day. I called the called centre lastweek to query and had to wait over 25 minutes just for a call centre agent to answer the call (so much for efficienncy). Upon answering the agent seems bored and seemed to have " no liss" for work and was really unhelpful indicating that the phone is at RAM Couriers and they cannot confirmed whether delivery can we done last week or this week. Today I called only to wait 18 minutes for the call be answer. The agent advise that the courier company tried deliviering but the address was incorrect. This is really poor service and it is really sad that every single time I upgrade or order a new item this same poor services are maintained by your company. I have a long track history of ****py service from Vodacom.

Please can you try to have the phone delivered asap and compensate me for the time wasted by your poor service delivery.

Thanks Nazeer