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ujaala D
1 reviews | Active since Feb 2014
13 Jun 2025, 12:26
Poor Service Delivery
I'm a writing to share my frustration with Vodacom Fibre. My line has been down since Tuesday and it seems that there is no urgency in having it restored. Each call centre agent you speak to treats the log as if it were new but the us no solid feedback for any one them. They don't even call back. I cannot understand why the line needs to be reconfigured every few months.
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Vodacom's replyOfficial
13 Jun 2025, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Jun 2025, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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ujaala D's updateReviewer Update
14 Jun 2025, 07:30Just an update. I think the person I spoke to was Fergie, and you confirmed that you will call me back to provide feedback which never happened. Today is already Saturday and I am certain this will drag on till Monday. Why is service delivery so poor? If it was established during the week that a technician needed to be sent out, why hasn't a technician been sent? Further will Vodacom reimburse me for the costs incurred in lieu of purchasing data for my family and I?
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ujaala D's update14 Jun 2025, 07:30
Reviewer Update
Just an update. I think the person I spoke to was Fergie, and you confirmed that you will call me back to provide feedback which never happened. Today is already Saturday and I am certain this will drag on till Monday. Why is service delivery so poor? If it was established during the week that a technician needed to be sent out, why hasn't a technician been sent? Further will Vodacom reimburse me for the costs incurred in lieu of purchasing data for my family and I?