JC
Jessica C
1 reviews | Active since Feb 2019
22 May 2023, 15:33
Poor service delivery
I’ve app**** for Fibre via Vodacom on the 7th of May 2023, on the 11th of May I received an sms from Vodacom with the waybill for RAM, to date I’ve received nothing. I’ve been calling and following up as I have not yet received the router. We previously had Fibre with cool ideas and the contract ended. I thought being a long standing client of Vodacom maybe I give them a try? But to wait 2 weeks for a router?
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Vodacom's replyOfficial
22 May 2023, 16:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 May 2023, 16:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team