NS
Neels S
1 reviews | Active since Jun 2012
03 Jul 2021, 07:35
Poor service delivery
Good day
Since February 2021, I have been trying to convert my Contract numbers to Prepaid. without any success. They confirm few times over SMS and verbally that it has been done but still being billed.
Vodacom service is of the poorest I have ever experienced in my life and will advise not signing up with them at all.
Kind regards NS
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Vodacom's replyOfficial
04 Jul 2021, 11:45Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Jul 2021, 11:45
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team