Poor service delivery

Good morning

Please assist me. I am struggling since the 1st of Oct. My number has an admin block on due tot non payment. The account was paid in full.

Since the 2nd Oct my sim is not working. I can only make emergency call. I called customer care more than 13 times everyday since then. Each time I hear a different story and each time they promise to call me back. But never do.

I called on 4 Oct again. This time I actually received a refno for the first time.

Ref no 005702E821.

My query was escaled with regno ***.

It seems to me my sim was accidently deleted from your network. Not a fault from my side but a fault from your office side.

I just feel if the 1st consultant gave my the correct information this could have been resolved by now.

My daughter has serious medical issues, and need to be in contact with me 24h per day. We need to be in contact with her doctors aswell as the transplant units. This is now not possible, due to a slipup on your end.

Every time that I spoke to your office I hear that my nr will be activated within 24h. Now I was informed this morning it will take 7 working days. This is not acceptable, and I am highly disapionted in the way this matter was delt. And I believe that I have reason to be. Why is it that vadocom feels that may treat their customers as they do. Why do they not take responsibility for their mistakes, why do I have to wait until they feel they will attend to the matter. No email address for them work.